71bat's Privacy Policy
Your Data, Your Rights
Protecting your personal information is 71bat's top priority. This policy describes how we collect, use, and store your data.
Introduction & Scope
71bat is an online gaming platform that provides services to players in Bangladesh. This Privacy Policy ("Policy") describes how 71bat ("we", "our", "Platform") collects, uses, stores, and protects your personal information ("information" or "data").
By using this site or creating an account, you agree to all the terms of this Policy. If you disagree with any part of this Policy, please do not use our services. Contact our support team if you have any questions.
Personal Information
Any information that can directly or indirectly identify you — such as your name, email address, phone number, date of birth, and transaction details.
Processing
Any operation performed on your data — including collection, storage, modification, transfer, or deletion — falls under processing.
What Information We Collect
We collect only the information necessary to provide you with the best service and to meet our legal obligations. The different types of information are described below.
Registration Information
- Full name
- Email address
- Mobile number
- Date of birth
- Password (stored in encrypted form)
Financial Information
- bKash, Nagad, Rocket, or Upay number
- Bank account details
- Deposit and withdrawal history
- Transaction reference numbers
Technical Information
- IP address
- Device type and operating system
- Browser information
- Cookies and session data
- Site usage logs
Identity Verification Information
When verifying an account, we may collect a copy of your National ID (NID), passport, or driving license. This information is used only for identity confirmation and fraud prevention.
Communication Records
We retain records of live chat or email communications with our support team. These records help improve service quality and resolve disputes.
Purpose of Data Use
71bat uses your information for specific and lawful purposes. Each purpose is clearly stated below.
3.1 Account Management and Service Delivery
Your information is required to register your account, verify logins, process deposits and withdrawals, and manage gaming activity. The service cannot be provided without this information.
3.2 Identity Verification and Fraud Prevention
We verify that each account belongs to a real person and that the user is at least 21 years old. Information is used to prevent multiple account creation, money laundering, and other fraudulent activity.
3.3 Customer Support
Our 24/7 support team can access your account and transaction information to resolve your complaints and questions quickly and effectively. This access is limited to problem resolution only.
3.4 Responsible Gaming
By monitoring gaming activity patterns, we identify potentially problematic behavior and provide assistance where needed. This is done for your protection.
3.5 Technical Improvement and Analytics
Anonymous statistics are analyzed to improve site performance, identify security vulnerabilities, and enhance the user experience.
3.6 Legal Compliance
Information may be shared to fulfill lawful requests from authorities, court orders, or regulatory requirements. In such cases, we provide only the minimum information necessary.
Data Protection and Security
71bat uses industry-standard technologies and practices to protect your data. The key features of our security framework are described below.
SSL Encryption
SSL/TLS encryption is used across our entire site. Every data transfer between your browser and our servers is fully encrypted, making it impossible for third parties to read.
Password Hashing
Your password is never stored in plain text. Passwords are hashed using strong cryptographic algorithms, meaning even our own staff cannot view them.
Access Control
Only staff who require it can access your personal information. All access is logged and regularly audited.
Regular Security Testing
Our systems undergo regular security audits and vulnerability assessments. Any risks identified are quickly remediated.
4.1 Data Retention Period
We retain data while your account is active and for a period afterward. Data for active accounts is kept to deliver the service. After an account is closed, certain data is retained for a defined period as required by legal and regulatory obligations. Once that period ends, data is securely deleted or anonymized.
Data Sharing with Third Parties
71bat never sells or rents your personal information for commercial purposes. However, information may be shared with trusted partners in specific circumstances.
5.1 Payment Processors
Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and authorized banks to process deposits and withdrawals. These organizations have their own privacy policies and follow international financial security standards.
5.2 Technology Service Providers
Game software providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) and other technology partners may access limited information to operate the service. They are bound by strict confidentiality agreements.
5.3 Legal Authorities
Required information may be disclosed in response to court orders, lawful requests from investigative agencies, or legal obligations. In such circumstances, we always seek legal advice before acting.
5.4 Business Transfers
User information may be transferred in the event of a business merger, acquisition, or asset sale. Should such a change occur, we will notify you in advance.
Cookies and Tracking Technologies
Our site uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
Essential Cookies
These cookies are necessary for the basic operation of the site. They are used to maintain login sessions and ensure security. These cookies cannot be disabled.
Functional Cookies
These cookies remember your preferences, such as language selection and personalized settings. You can disable them, though some features may become limited.
Analytics Cookies
Anonymous statistics are collected to understand which parts of the site are used most. This information does not identify any individual and is used only to improve the service.
You can manage cookies through your browser settings. However, disabling all cookies may limit some features of the site. Contact our support team for more information about cookies.
Your Rights and Controls
You have specific rights over your personal information. 71bat respects these rights and helps you exercise them.
Right to Access
You have the right to know what information we hold about you. Upon request, we will provide a copy of your stored data.
Right to Rectification
If any of your information is inaccurate, you can request a correction. Most information can be updated directly through your account settings.
Right to Erasure
In certain circumstances, you can request that your information be deleted. However, complete deletion may not be possible where legal obligations exist.
Right to Object
You have the right to object to the processing of your information for certain purposes, particularly for marketing.
Right to Portability
You can request your information in a structured, commonly usable format.
Right to Restriction
In certain circumstances, you can request that the processing of your information be temporarily restricted.
To exercise any of these rights, contact our support team. We generally respond to requests within 30 business days. Some requests may be processed after identity verification.
Protection of Minors
71bat strictly does not provide services to anyone under the age of 21. Our platform operates for adults only.
Age Verification Process
Users must provide their date of birth at registration. In cases of doubt, we verify age through identity documents. If an account holder is found to be under 21, that account is immediately closed and all transactions are reviewed. Information relating to minors is never knowingly collected.
Policy Changes and Updates
71bat may update this Privacy Policy from time to time. We will notify you in different ways depending on the extent of the changes.
Change Notifications
For significant changes, a notification will be sent to your registered email or a clear notice will be posted on the site. For minor changes, the "Last Updated" date on this page will be revised.
Continued Use After Changes
Continued use of the site after a policy change will be considered acceptance of the new policy. If you do not agree to the updated policy, you have the option to close your account.
Contact and Complaints Process
If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us. Our support team can assist in both Bengali and English.
Contact the Support Team
Instant support is available 24/7 through live chat.
[email protected]
7 days a week, 24 hours a day — as per Bangladesh Standard Time (BST, UTC+6).
Service is available in both Bengali and English.
After receiving your complaint, we will take appropriate action and notify you. Data protection is our highest priority, and every team member at 71bat is trained to follow this policy.
This privacy policy applies together with 71bat's Terms and Conditions and Responsible Gaming policy. These three documents together form the legal framework governing the relationship between 71bat and its users.